Privacy policy

This Privacy Policy explains how we collect, use, store and protect the personal information of users visiting or shopping in our online store, in accordance with the General Data Protection Regulation (GDPR).

1. Scope

This policy applies to all personal information provided by users when visiting the site, purchasing products, communicating with customer service, or interacting with our online content. All the information collected is used only for legal and transparent purposes, strictly related to the management of the services offered on this website.

2. Information Collection Methods and Use of Cookies

We collect information through contact forms, orders, communications, and cookies. Cookies are small files stored on the user's device, allowing the user to be identified and the browsing experience to be optimized. We use cookies necessary to ensure the proper functioning of the site and analytical cookies to understand how users interact with the pages.

3. Purposes of Information Use and Sharing

The personal information collected is used only for the following purposes:
management and fulfillment of orders, payments and cross‑border deliveries from the United States to the Netherlands;
provision of after‑sales service and handling of customer requests;
improvement of the quality of service and optimization of the user experience;
sending informational communications or, with explicit consent, promotional emails.
We do not sell or disclose personal information to unauthorized third parties. Data may only be shared with vendors acting on our behalf (including international carriers, customs‑related service providers) and in accordance with this policy.

4. Data Retention and Cookies (User Consent)

All personal information is stored securely at our US facility and accessible only to authorized personnel. Cookies are only used after the user has given explicit consent via the banner displayed on their first visit. Users can manage or disable cookies at any time through their browser settings.

5. User rights

In accordance with the GDPR, users have the following rights:
access the personal data we process;
request correction or updating of information;
request the deletion of personal data ("right to be forgotten");
restrict or object to data processing in certain cases;
withdraw their consent at any time.
These rights can be exercised by contacting our customer service team via the contact details at the bottom of this page.

6. Legal basis for data processing (GDPR compliance)

The legal bases for processing personal data include:
Execution of the contract: management and fulfilment of orders, payments and cross‑border deliveries;
Explicit consent: sending newsletters or marketing communications, with the user's prior consent;
Legal obligation: administrative purposes such as taxation, accounting or legal obligations;
Legitimate interest: Improving user experience, transaction security, fraud or abuse prevention.

7. Data security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, alteration or disclosure. All payment transactions are encrypted and processed securely.

8. Changes to the Privacy Policy

We reserve the right to update this policy regularly in order to remain compliant with the law or to improve our internal processes. Any updates will be posted on this page.