Order Cancellation Policy

1. Order cancellation conditions

The order can be cancelled within 48 hours of its validation, provided that it has not yet been shipped from our US warehouse. In this case, you can contact our customer service directly to proceed with the cancellation. If the order has already been shipped or if more than 48 hours have passed since it was confirmed, cancellation is no longer possible. You may submit a return request in accordance with our Return & Exchange Policy.

2. Cancellation procedure

To request a cancellation, please contact our customer service team via email or phone, providing your order number, proof of payment, and if necessary, other information to identify the transaction.

Our team will process your request as soon as we receive it. If the cancellation is accepted, we will inform you of the outcome and proceed with the refund within the specified time frame.

3. Refund procedure

After confirming the approved cancellation, we will process the refund within 1‑3 business days. The refund will be made via the same payment method used when ordering (Visa, MasterCard). We are committed to finalizing the process as soon as possible after validation. Actual receipt of funds may depend on your bank’s processing speed.